Payments & Orders
MaxAEO subscriptions are paid through Stripe: choose a plan in the pricing modal, complete checkout on Stripe’s secure payment page, and you’re redirected back to MaxAEO where the order is confirmed automatically and your subscription activates. This page covers what happens at each step, where to review past orders, and how to troubleshoot a payment that doesn’t seem to land.
Why the flow is worth knowing
Section titled “Why the flow is worth knowing”Checkout happens on Stripe’s page, outside MaxAEO — so confirmation is a round trip. Knowing that MaxAEO verifies the order automatically when you return (you never need to click an “I’ve paid” button) saves you from assuming a payment failed and ordering twice, and makes it obvious where to look when something does go wrong.
Payment method: Stripe checkout
Section titled “Payment method: Stripe checkout”MaxAEO uses Stripe for payment processing, with plans priced in USD ($). See Plans & Quotas for monthly and annual pricing.
When you start a subscription, checkout opens in a new browser tab on Stripe’s payment page, where you enter your payment details. Once payment completes, Stripe sends you back to MaxAEO with a confirmation marker (?from=stripe) in the URL — MaxAEO detects it and verifies the order status automatically in the background.
Subscribe and pay
Section titled “Subscribe and pay”-
Click your user menu in the top-right corner and select “Plans & Pricing” to open the pricing modal.
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Toggle Monthly/Annual at the top, pick your plan, and click “Get Started”. MaxAEO creates the order (the button briefly shows “Processing…”).
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Stripe checkout opens in a new tab. Enter your payment details and complete the purchase.
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After checkout, you’re redirected back to MaxAEO. The app confirms the order automatically — once verified, a “Payment Successful” dialog appears: “Your subscription has been activated. Enjoy your new plan!” Click “Got it” to close it.
Order history
Section titled “Order history”Every payment is recorded and available for review:
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Click your user menu in the top-right corner and select “Order History”.
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The “Orders” dialog lists your orders with four columns: Payment Time, Order Type, Amount, and Status.
An order can be in one of four statuses:
| Status | What it means |
|---|---|
| Pending | The order was created but payment wasn’t completed — for example, you opened checkout but didn’t finish |
| Paid | Payment succeeded and the subscription benefits are active |
| Partial Refund | Part of the order amount has been refunded |
| Refunded | The full order amount has been refunded |
If you haven’t purchased anything yet, the dialog shows “No orders yet”.
Troubleshooting payments
Section titled “Troubleshooting payments”AI monitoring data naturally fluctuates — payments shouldn’t. Work through these checks in order:
You paid, but no success dialog appeared
Section titled “You paid, but no success dialog appeared”Confirmation depends on returning to MaxAEO with the ?from=stripe marker, and Stripe’s notification can take a few moments. If the dialog doesn’t show up:
- Refresh the MaxAEO page. On reload, the app automatically resumes verifying your unconfirmed order and shows the success dialog once it clears.
- Check your order history. Open the user menu → “Order History”. If the order shows Paid, your payment landed and the subscription is active — the dialog just didn’t appear, and nothing is affected.
- If the order stays Pending long after your card was charged, report it through the channel below.
Errors when clicking “Get Started”
Section titled “Errors when clicking “Get Started””- “Payment initialization failed” or “Failed to create order”: usually a transient network issue — try again in a moment.
- Redirected to the login page: your session expired. Sign back in (you’ll return to where you were) and start checkout again.
Still stuck
Section titled “Still stuck”Open the user menu → “Feedback”: pick an issue type, describe what happened (include the payment time and amount), and attach up to 3 screenshots (such as your Stripe receipt). We’ll follow up as soon as possible. For other common questions, see the FAQ.
Invoices and refunds
Section titled “Invoices and refunds”The order statuses include Partial Refund and Refunded, so refund handling exists — for the specific refund policy, how to request one, and how to obtain invoices or receipts for your records, please contact us through Feedback.